Some Twitter users shared Pictures signs at the airport that read, “Only limited toilets are available due to a local water supply problem.”
“Toilets were limited but still available in both terminals and the majority of restaurants remained open all day,” a Gatwick spokesperson told Insider. “Contrary to some reports, at no time did Gatwick ‘run out of water'”.
“Bottled water was also made available to passengers,” the spokesperson added. The airport told Sussex Live it had brought tankers to the scene.
The spokesperson told Insider that the airport was affected by an issue with local supplier SES Water between 8:30 a.m. and 5 p.m. “which resulted in lower than normal water pressure throughout the airport.”
SES Water said that the problem was due to a burst water main, which the BBC said left 100 properties without access to water and 1,200 with low pressure in the areas of Horley, Surrey and Crawley, West Sussex.
“The water supply is back to normal,” SES Water told Insider on Friday morning. “We would like to take this opportunity to apologize to everyone affected by yesterday’s incident and thank them for their patience and understanding.”
The water access issues at Gatwick came amid growing travel chaos at airports around the world. Airlines have delayed and canceled thousands of flights this summer due to technical issues, bad weather and a combination of understaffing and growing travel demand. Guests have complained of huge check-in lines, lost luggage, and issues accessing guest services.
According to flight tracking site FlightAware, 42% of flights to Gatwick on Thursday were delayed. Twitter users said Thursday and Friday that they didn’t have to wait long for security even though the airport is advise passengers to arrive “as soon as check-in opens for their flight”.
Gatwick, located about 30 miles south of London, is one of the UK’s busiest airports. Nearly 3.1 million passengers flew to or from the airport in May, according to data from the UK Civil Aviation Authority.
Gatwick is one of the airports that has introduced a flight cap due to understaffing. He said some airport-based businesses were operating with a severe lack of staff resources which could lead to poor service, including long queues, delays and last-minute cancellations.
“This action will then allow airlines to fly and manage more predictable and reliable flight schedules,” the airport said.